FAQ

Customers who sell promotional clothing and workwear to end customers can get registered.

We are available on the telephone number +421 37 6521 355 every working day from 8:30 a.m. to 4:30 p.m.

With every product, you will only see the recommended ways to apply the logo. If you have any questions, you can contact us by e-mail or telephone.

We can deliver product samples to you either neutrally without a logo, or, if you send the graphics, also with the logo. You can send the neutral samples back to us and the amount will be credited to you, a fee of 20% of the value of the samples will be charged. The samples with embroidery or printing cannot be returned. They are charged including printing and all preparatory work. Please ask for the price of the sample by e-mail or telephone.

The maximum size of the logo for an embroidery is 30x40 cm, The maximum size of a print is 48x68 cm, The size of the particular piece of clothing should be taken into account. It is not possible to apply an all-over logo to the finished product.

Every shipment sent by courier service is insured. If there is additional insurance, the client will be charged the increased cost.

[EN] Tovar je možné vrátiť len v prípade, že bol objednaný bez loga. Potlačený ani vyšitý textil nie je možné vymeniť. V prípade vrátenia tovaru alebo jeho výmeny sa účtuje jednorázový poplatok vo výške 20% faktúrovanej sumy.

In the event of a complaint, the goods have to be returned. The complaint can only be accepted for the number of the pieces actually returned. Upon returning the claimed goods, the legitimacy of the claim will be assessed and subsequently the textile will be repaired or, when the repair is not possible, the goods will be replaced by new ones.

In the event of damage to the goods upon delivery, it is necessary to write a record directly with the courier. In the event that no record of damage is made, it is not possible to claim the damage from us.